FREQUENTLY ASKED QUESTIONS
Who can purchase a Monthly Pass?
Most Weight Watchers members can purchase Monthly Pass, except individuals who are :-
- Under 18 years of age
- Those who weigh less than 5 pounds above the recommended minimum weight for their height and age
|What will I need in order to buy Monthly Pass? |
You will need a valid credit/debit card, an email address, access to the internet and a printer.
|How do I purchase and pay for Monthly Pass?|
You can purchase Monthly Pass and pay for the first month at your meeting or online at www.weightwatchers.co.uk/monthlypass. A valid credit/debit card is required to complete your activation of Monthly Pass on our website. Your credit/debit card will be charged automatically each month at our monthly rate (currently £21.45) until you cancel, so there’s no need to make a payment when you attend your meeting.
|When will my next payment be taken from my card? |
Your credit/debit card may be charged up to 15 days prior to the valid end date printed on your Monthly Pass card. This is to ensure that your next month’s card arrives in time before you need to start using it.
|Where can I use my Monthly Pass?|
Your Monthly Pass allows you to visit any Meeting within the UK (excluding NI and Channel Islands). To find a list of your nearest meetings, visit our online meeting finder or call us on 08457 123 000
|Why do I have to go to the weightWatchers.co.uk website to activate my Monthly Pass?|
If you have purchased your Monthly Pass Starter Voucher in your meeting you will need to complete the activation by visiting our website within 7 days of purchase. You will need to enter the Access Code which can be found under the scratch off section on the front of your Starter Voucher.
Once you have completed your activation on our website, you will be able to print out your Monthly Pass Temporary Card, which you should do before your next meeting. You then need to show either your Monthly Pass Temporary Card or your new Monthly Pass card, if it has arrived in the post, at future meetings as proof of your payment. Of course, the sooner you complete your activation for Monthly Pass, the sooner you can start using Weight Watchers eSource to help you stay on track between meetings.
|How will I get my Monthly Pass card each month?|
Once you complete your activation, simply print out your Monthly Pass Temporary Card and show it to your Leader at each meeting until you receive your actual Monthly Pass card in the post. Each month, you will receive a new Monthly Pass card in the post and it will be valid until the valid end date noted.
|What if I don’t receive my Monthly Pass card in the post or lose my current Monthly Pass card? |
If you have a problem with lost post, or you ever lose a card, you can always print out a Monthly Pass Temporary Card by logging on to WeightWatchers.co.uk and going to the “My Profile” page. You can also email Customer Service at firstname.lastname@example.org to have a new card posted to you.
|I currently subscribe to Weight Watchers eSource. Can I sign up for Monthly Pass? |
Yes, you can easily switch to Monthly Pass directly on the website. To switch, log in to your Weight Watchers eSource account. If you do not log in first, your subscription will not convert properly. Then click on the “My Profile” link located at the top of any page on the website. Click the “Switch Payment Plan to Monthly Pass” link to complete your activation for Monthly Pass.
If you have already purchased a Monthly Pass Starter Voucher in your meeting, use the Access Code printed on your Starter Voucher to complete the switch on our website.
You will automatically receive a refund for the current month and any future months) of your existing Weight Watchers eSource account. Once your refund is processed, you will receive a confirmation email to the email address we have on file. We will process all refunds as soon as we can however, there may be a 14 day delay before you see the refund appear on your account.
|How will my personal information I provide to Weight Watchers on the website be protected?|
|How is the average weekly fee calculated?|
Since months have 30 or 31 days (except February), the average month has 4.333 weeks. Therefore for the first month’s price, £16.95 divided by 4.333 is equal to £3.92. The standard monthly price of £21.45, divided by 4.333 is equal to £4.95
|Where can I use my Monthly Pass?|
Your Monthly Pass allows you to visit any Meeting within England, Scotland and Wales. To find a list of your nearest meetings, visit our website at www.weightwatchers.co.uk/util/gmf/gmf_index.aspx or call us on 08457 123 000
|Why can’t under 18-year olds purchase Monthly Pass?|
Unfortunately, we can’t allow our members who are under 18 years of age to subscribe to any of our internet related products such as Weight Watchers eSource which is included in Monthly Pass. Unlike Weight Watchers meetings, our internet products are not currently able to address the special nutritional requirements of those under 18. Moreover, subscribers need to be at least 18 years old for them to legally agree to and accept our Subscription Agreement.
If you have any further questions about Monthly Pass please email our Customer Service team at email@example.com or call us on 0845 345 1500