Shipping & Returns


Delivery Options and Rates

If you place your order by 1pm on a Business Day, you should receive your delivery within 2-5 Business Days from the date of order.

We are not able to accommodate specific time slot delivery at this time. Please leave additional delivery instructions during the checkout process for where to leave your parcel should you not be available to receive the delivery. WW are not liable for the security of products once delivered.

Business Days: Monday - Friday, excluding Bank Holidays within the United Kingdom and Northern Ireland.

Delivery and handling rates are calculated based on the value of the order being placed. Please refer to the rate charts below for detailed delivery rates.

Standard delivery £3.99

FREE delivery when you spend £25 or over


How do I track my order/check the status of my order?

At the top of the WW Shop page, click on My Account Click on My Orders. From that page, you can view your order history as well as track the status of any current orders.

How do I change my delivery address?

At the top of the WW Shop page, click on My Account. Click on My Address Book. On that page, you can update your Delivery and Billing Address



Returns Procedure

How do I make a return?

If you decide to return an item, please  follow the instructions on the delivery note sent with your order. For further information on returns and refunds procedures please see Shop Terms & Conditions.